Sian
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Recent activity by Sian-
I have forgotten both my username and password. What shall I do?
No need to worry! Simply call our Customer Service team on 01962 676 080 and one of our friendly team will be able to help you.
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What do I do if I suspect fraudulent transactions?
If you notice something suspicious on your account or you think you might have been the victim of fraud, please get in touch by calling our customer service team on 01962 676080, or by emailing hel...
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Can I use my Sibstar card in gambling establishments?
We block transactions from retailers who classify themselves under any of the following merchant codes: Gambling / betting (casinos, betting shops, betting websites) Additionally, to further prot...
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Why was my card declined at a cashpoint?
There are a number of reasons why your card might not be working at a cashpoint. First check the following: Does your Sibstar card have enough funds to cover the cost of the purchase? Check you ha...
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Can I put money into my Sibstar account from someone else’s bank account?
You can only load funds into your Sibstar account from the Cardholder's main bank account, or the Supporter's main bank account, although this will take a bit longer to reach the cardholder's Sibst...
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My card has been blocked because of too many incorrect PIN tries at a shop or cashpoint
If you enter your PIN unsuccessfully three or more times at a shop or cashpoint your card will be automatically blocked for security reasons. This keeps your money safer. You can unblock your card ...
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How do I view my PIN?
You can reveal your PIN in the Sibstar app. Here’s how: Firstly, log in to your Sibstar app Click the ‘Show PIN’ button Your PIN will be revealed for a few seconds
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How do I order a replacement card?
You can order a replacement card by emailing us at hello@sibstar.co.uk. Just let us know the name of the Cardholder and the reason you'd like a new card, for example it has been lost. Please also r...
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Who signs the back of the Sibstar card?
The person whose name is on the front of the card must sign the back.
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Will there be a credit check when I create a Sibstar account?
As a financial service we are required to ‘know’ our customers. In order to comply with our regulatory obligations we carry out a widely-used check called Know Your Customer (KYC). This check is pa...