Sian
- Total activity 233
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 118
Articles
Recent activity by Sian-
How do I set up face or touch ID on my phone?
Most smart phones allow you to set up easy log in methods such as face ID or touch [fingerprint] ID. You will need to navigate to your phone's settings and locate the security or biometrics menu. F...
-
How can I set up notifications on my phone?
Real-time notifications are an important feature of the Sibstar app and debit card. These keep Supporters [and Cardholders] up-to-date on spending. To enable spending notifications in the app, fol...
-
What are your Terms and Conditions?
You can view our terms and conditions in full here.
-
Who are Sibstar's partners?
Our partners are: Alzheimer’s Society Mastercard UnLtd Pannovate AF Payments Limited (AF)
-
How do I make a complaint?
If you would like to make a complaint you can email hello@sibstar.co.uk or go to Section 18 of our Terms & Conditions which can be found here.
-
Is Sibstar available in countries other than the UK?
At present we issue debit cards in the UK only. Our UK cards can be used internationally; this involves some additional fees which you can read about in our Terms and Conditions. We are an ambitiou...
-
What is Sibstar's phone number?
You can call our Customer service team on 01962 676 080 8am-6pm Monday to Friday. If you need to contact us outside of these hours you can either leave a voice message or send an email to hello@sib...
-
Can I pause my Sibstar subscription?
No you are not able to pause your subscription. You may ‘freeze’ your card in the app, which will deactivate your card until you ‘unfreeze’ it. However you will continue to be charged your monthly ...
-
How do I check my Sibstar card balance?
You can see how much money is on your Sibstar card in two simple steps: Log into your Sibstar app Select ‘Card’ The amount of money on your card will appear over the top of the picture of the Sib...
-
How do I set limits on my Sibstar card?
Setting limits on how and where you can use your Sibstar card is one of the best things about our cards. It’s how we help you manage your money more safely. To set spend limits: Go to ‘Limits’ in ...