Where and how your Sibstar card can be used

• Where can the Sibstar card be used?
• Can Sibstar be used at a cashpoint (ATM)?
• Can Sibstar be used gambling establishments?

Monitoring transactions

• How can I set up notifications on my phone?
• Where can I view card transactions?
• I don’t recognise a transaction. What should I do?
• What do I do if I suspect fraudulent transactions?

Charges

• Is there a charge for using the Sibstar card in shops?
• Is there a charge for using a cashpoint?

If your card is declined

• Why has the card been declined?
• Why was the card declined in a shop?
• Why was the card declined at a cashpoint?
• Why was the card declined online or over the phone?

Contactless functionality

• How does contactless work?
• Can I use my Sibstar card contactlessly?