Documentation requirements

• What documentation will I need to open a Sibstar account?
• I do not have a valid passport or driving licence. What other ID do you accept?

Safety, security and privacy

• Is Sibstar safe?
• What does Sibstar do to keep user details secure?
• Will there be a credit check when I create a Sibstar account?
• Are you regulated by the FCA (Financial Conduct Authority)?
• What is 3D Secure?
• Why are you using 3D Secure?

How our system is protected

• What happens if your system goes down?

Mental capacity

• What is meant by the term 'mental capacity'?
• I would benefit from the features of Sibstar but I don't have a diagnosis of dementia. Can I still have a card?

Lasting Power of Attorney

• Do I need a Lasting Power of Attorney for Property and Financial Affairs to have a Sibstar card?
• I do not have a Lasting Power of Attorney for Property and Financial Affairs. Where can I go for help?
• Can I use a ‘certified copy’ of my Lasting Power of Attorney for Property and Financial Affairs to open a Sibstar account?
• How do I send you my Lasting Power of Attorney for Property and Finance?
• Where do I find my ‘access code’ for my LPA?
• I have a Lasting Power of Attorney for Health and Welfare. Can I use this to set up a Sibstar account?

Lasting Power of Attorney Registration

• Does my Lasting Power of Attorney need to be registered?
• How do I register my Lasting Power of Attorney?
• How do I know if my Lasting Power of Attorney is registered?