Receiving your card

• How long will the Sibstar card take to arrive?
• Which address will my card be posted to?
• Who signs the back of the Sibstar card?
• I haven’t received the Sibstar card yet, what should I do?
• How do I use the Sibstar card for the first time?

Your PIN

• How long will the PIN take to arrive?
• Will the PIN and card arrive at the same time?
• How do I view the Sibstar card PIN?
• How do I reset the PIN to a more memorable number?

How to activate your card

• How do I activate the Sibstar card?

How do I...

• How do I freeze or unfreeze the card?
• Can I add a second card to the Sibstar account?
• The card has been blocked because of too many incorrect PIN tries at a shop or cashpoint. What should I do?
• How do I cancel the card?

Lost or damaged card

• The Sibstar card has been lost or stolen. What should I do?
• The Sibstar card has been damaged. What should I do?
• How do I order a replacement card?