Receiving your card

• How long will my card take to arrive?
• Which address will my card be posted to?
• Who signs the back of the Sibstar card?
• I haven’t received my card yet, what shall I do?
• What do I need to do the first time I want to use my Sibstar card?

Your PIN

• How long will my PIN take to arrive?
• Will my PIN and card arrive at the same time?
• How do I view my PIN?
• How do I reset my PIN to a more memorable number?

How to activate your card

• How do I activate my card?

How do I...

• How do I freeze or unfreeze my card?
• Can I add a second card to my Sibstar account?
• My card has been blocked because of too many incorrect PIN tries at a shop or cashpoint
• How do I cancel my card?

Lost or damaged card

• My card is lost or stolen. What shall I do?
• My card has been damaged. What shall I do?
• How do I order a replacement card?