Sian
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Recent activity by Sian-
Can I use a ‘certified copy’ of my Lasting Power of Attorney for Property and Financial Affairs to open a Sibstar account?
Yes, you can. We will just need to collect some information from it. See How do I send you my Lasting Power of Attorney for Property and Finance? for more information. You can also find out more on...
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I don’t have an email address. Can I still open a Sibstar account?
We will require an email address for you as a Cardholder and also your Supporter if you have one. This is a requirement that cannot be avoided. Free email addresses can be set up with various provi...
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I’d like someone to help me manage my Sibstar account, is that possible?
Yes it absolutely is! This is one of the main benefits of Sibstar. Having a Supporter allows you to have a Sibstar debit card and be financially independent while knowing your money is safely manag...
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Is Sibstar run by the Alzheimer's Society?
Sibstar is not run by the Alzheimer’s Society. We are a standalone, separate Limited company. Sibstar won a place on the Alzheimer’s Society Accelerator Programme 2020/21. We have been working clos...
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How is Sibstar different from my regular bank account?
No bank or other financial organisation offers what Sibstar does. You can load the Sibstar card with any amount of money you are comfortable with. This means someone living with dementia can remain...
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Why did you launch Sibstar?
Our founder, Jayne, has helped care for her parents with dementia for 14 years. It’s this experience which inspired her to launch Sibstar. You can hear more about Jayne's story here.
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How do I unsubscribe from Sibstar emails?
We occasionally send service emails to notify our customers about updates to the Sibstar service or activities within your account. It is not possible to unsubscribe to service emails as they conta...
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How do I change my passcode?
Open up the Sibstar app on your phone. Go to ‘Settings’. You’ll find this on the bottom green bar in your app Select ‘Change my passcode’ Enter your CURRENT passcode, press Next Enter your NEW pas...
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Why was my card declined online or over the phone?
There are a number of reasons why your card might not be working online or over the phone. First check the following: The card has sufficient funds to cover the cost of the purchase Are you trying...
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How do I cancel my card?
If you don't want to use your Sibstar card anymore, there are two options: Option 1: You can temporarily freeze your card. Here’s how: Log into the app Click the ‘More’ button Select ‘Freeze card...