Sian
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Recent activity by Sian-
Can I use my Sibstar card abroad?
Yes, you can, so long as the Mastercard symbol is displayed. There is a £1.99 fee for transactions made outside the UK. Please see our Terms and Conditions for further information about these.
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Can both the Cardholder and Supporter have the Sibstar app?
If you are signing up for our Full or Light Support accounts, both the Cardholder and the Supporter can have the Sibstar app. Please note, with our Full Support account, the Cardholder has a stripp...
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What do I need to do the first time I want to use my Sibstar card?
Once you have received your Sibstar card you’ll need to: Activate your card in the app Load your card with your chosen amount of money Set limits in your app. They begin as 'zero' and so the card ...
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What is 3D Secure?
3D Secure (3DS) is a system for enhancing security when you make purchases over the internet. After you have checked out and entered your card details, you may be taken to a screen that requests a ...
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How do I know if my Lasting Power of Attorney is registered?
The paper copy of your Lasting Power of Attorney will have the Office of Public Guardianship (OPG) official stamp with date on the front. If you can see this stamp and date it means your LPA is reg...
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Why are you using 3D Secure?
It is our aim to provide protection from fraud. By using 3DS, we are reducing the chances that your card is used fraudulently.
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How do I send you my Lasting Power of Attorney for Property and Finance?
If you are opening a Full Support account with Sibstar, we will need to see your LPA for Property and Finance. We do not require the paper document from you. There are two options: 1. If your LPA w...
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What happens if your system goes down?
In the unlikely event of our system going down we will contact you via email to explain what has happened and how we are resolving the issue. Sibstar is built on a sector-leading tech stack by Pann...
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Where do I find my ‘access code’ for my LPA?
If your LPA was registered in England or Wales on or after 1 September 2019 and you have set up a 'Use your Lasting Power of Attorney' account on the gov.uk website, you will have been given a digi...
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I have a Lasting Power of Attorney for Health and Welfare. Can I use this to set up a Sibstar account?
No. You will need a registered Lasting Power of Attorney for Property and Financial Affairs. You can find out more information on the Government website. You can call the Alzheimer’s Society on 033...