Sian
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Recent activity by Sian-
How do I reset my PIN to a more memorable number?
You can change your PIN at a cashpoint. Here’s how: Insert your Sibstar card into a cashpoint Select ‘Change PIN’ from the menu screen Follow the instructions on screen PIN changes take immediate ...
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Are you regulated by the FCA (Financial Conduct Authority)?
The Sibstar account and card is issued by AF Payments Limited (AF), an authorised Electronic Money Institution (EMI) regulated by the FCA. AF Ltd is not a bank. The difference between an EMI and a ...
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Does my Lasting Power of Attorney need to be registered?
Yes. Your Lasting Power of Attorney for Property and Financial Affairs needs to be registered with the Office of Public Guardianship (OPG). You will know if your Lasting Power of Attorney for Prope...
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I am having trouble signing up. What shall I do?
No problem! If you are having trouble with any part of the sign up process at all, you can call our customer service team on 01962 676 080 or email us at hello@sibstar.co.uk and we will be able to ...
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How do I pay for Sibstar?
You don’t have to worry about remembering to pay the monthly fee as this is deducted from your Sibstar card balance automatically on the first of each month. If you do not have enough money on your...
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My bank account is a joint account with my husband/wife/partner. Can I have a Sibstar card?
Yes, you can! If you’d like your husband/wife/partner to be your Supporter and you have a Lasting Power of Attorney for Property and Finance in place, just select Option 2 for our Full Support acco...
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Does Sibstar donate to charity?
Yes we do! 7.5% of our net profits go directly back to the Alzheimer’s Society charity.
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How do I move money from my Sibstar card back to my Sibstar account?
This is really easy. Here’s how you do it: Log in to the Sibstar app Select ‘Card’ Select 'Load card’ Enter the amount to transfer Select ‘Card’ to ‘Account’ Select ‘Load my account’ Money will i...
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I haven’t received my card yet, what shall I do?
You should receive your card 7-10 working days after you have ordered it. Please call us on 01962 676 080 or email us at hello@sibstar.co.uk if it hasn’t arrived as expected.
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How do I register my Lasting Power of Attorney?
You need to register your Lasting Power of Attorney for Property and Financial Affairs with the Office of Public Guardianship before you can use it. You can find out how to register it here.