Sian
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Recent activity by Sian-
Can I add a second card to my Sibstar account?
Currently we can only issue one Sibstar debit card per account. We therefore cannot issue a second card to the same account. We are working on developing the functionality for both the Cardholder a...
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My card has been damaged. What shall I do?
If your card has stopped working, firstly give it a clean by rubbing the gold 'chip' on the front. Sometimes dirt or residue covers the chip which stops it being read at point of sale. If the card...
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Which address will my card be posted to?
Our debit cards are posted to the Cardholder's home address. However - if you are a Supporter with a Lasting Power of Attorney in place and you have chosen our Full Support account option, the card...
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Will my PIN and card arrive at the same time?
Your card will arrive in the post. We do not put PINs in the post. When you receive your card you will need to activate it in your Sibstar app. You will then be able to view your PIN in the app. To...
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What does Sibstar do to keep user details secure?
When you supply us with your personal details, Sibstar keeps them safe - see our Privacy Policy here. We share your personal information with AF Payments Limited, the issuer of the account and card...
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I do not have a Lasting Power of Attorney for Property and Financial Affairs. Where can I go for help?
You can find more information about LPAs on the Government website. The Alzheimer’s Society also has a ‘Lasting Power of Attorney Assistance Service’. You can call the charity on 0333 150 3456 and ...
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I would benefit from the features of Sibstar but I don't have a diagnosis of dementia. Can I still have a card?
Anyone who needs a bit of extra help can have a Sibstar debit card. We designed our product so that people who are finding it difficult to manage their everyday money can remain financially indepen...
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I do not have a valid passport or driving licence. What other ID do you accept?
If you do not have a valid passport or driving licence, don't worry. We can accept, as proof of ID, documents issued by: Local authority e.g. council tax statement, electoral register entry, counc...
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How do I get the Sibstar app?
There is a free Sibstar mobile phone app. You can download it from the App Store or Google Play.
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What do I get for my monthly subscription fee?
You will receive: Sibstar debit card Sibstar app and its full functionality to help you keep your money safe Rewards such as discounts at many high street retailers (coming soon) Access to our ded...