There are a number of reasons why the card might not be working in a shop. Firstly, check:
- The Sibstar card has sufficient funds to cover the cost of the purchase
- In the 'Limits' section of the Sibstar app, have you switched on ‘High Street’ and 'Contactless'?
- Is the spend amount more than the daily or monthly spending limit you have set in the app?
- Has the contactless transactions limit been exceeded? Like all bank cards, it is a legal requirement for every 6th transaction to be made by inserting the card and entering its PIN. The transaction will then complete and contactless payments will be enabled for use for the next 5 transactions.
The answer to these questions might help you too:
Why has the card been declined?