Sian
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Recent activity by Sian-
How do I change my email address?
If you need to change your email address, please contact us on 01962 676080 or at hello@sibstar.co.uk Remember to include your full name, old email address and the new one you'd like us to use.
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How do I check my Sibstar account balance?
You can see how much money is in your Sibstar account in two simple steps: Log into the Sibstar app Select ‘Account’ The amount of money in your account will appear over the top of the picture of...
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I have forgotten my password. What shall I do?
Click the Sibstar app icon on your phone. Click 'Log in' Under ‘Password’ click ‘Forgotten password?’ Enter your email address and press Send You will receive a ‘Change password’ link via email Cl...
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Will I be charged for using a cashpoint?
Cashpoint withdrawals cost 99p each. Important note: Some cashpoints themselves charge up to £5 for withdrawals: this fee is on top of our 99p charge, so please make sure you are happy with their c...
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I don’t recognise a transaction. What shall I do?
A number of online retailers (such as iTunes and Zaavi) run test transactions to check whether a card is valid, usually for £1. This is either done when registering the card to an account, at the t...
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Can I use my Sibstar card contactlessly?
Yes you can. Just make sure you have switched ‘Contactless' on in the Sibstar app on the 'Limits' screen. Every debit card is required to have both contactless and Chip & PIN functionality, but Sib...
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Why was my card declined in a shop?
There are a number of reasons why your card might not be working in a shop. Firstly, check: Your Sibstar card has sufficient funds to cover the cost of your purchase In the 'Limits' section of the...
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Can I use my Sibstar card at a cashpoint (ATM)?
You can! Please note that cashpoint withdrawals cost 99p each. For security reasons, we have set the maximum number of cashpoint withdrawals that can be made as 3 per day. There is also a maximum w...
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How do I switch on Auto top up?
Auto top up is a really useful feature and helps avoid those stressful 'card declined' moments at the checkout. It works by automatically 'topping up' your Sibstar card to a pre-defined amount a sp...
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How long will it take for my money to arrive in my Sibstar account?
Funds can take up to 24 hours to arrive in your Sibstar account. When you send funds from your regular bank account to your Sibstar account, your bank will want to check the name and details of the...