How do I cancel the card?

If the Sibstar card is no longer needed, there are two options:

Option 1: You can temporarily freeze your card.  Here’s how:

1. Log into the app
2. Click the ‘More’ button
3. Select ‘Freeze card’
4. Switch the toggle to green, this will automatically freeze the card

You will see a ‘Card frozen’ message on your screen; this means the card cannot be used until it is 'unfrozen'. You can ‘unfreeze’ the card by switching the toggle back to grey.

Please note: Sibstar fees are still charged when the card is frozen.

Option 2: You can cancel the card and close your Sibstar account by emailing our customer service team at [e-mail]. 

Remember to send us the name of the Cardholder of the account you'd like to close.