Sian
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Recent activity by Sian-
Is there an age limit for using Sibstar?
Sibstar is available to anyone aged 18 years and over.
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I don’t have a mobile phone. Can I still open a Sibstar account?
We are working hard to develop our website so that you can open and use Sibstar via our website if neither you nor your Supporter has a mobile phone. We are working to launch our web app this year....
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How is the Alzheimer’s Society involved in Sibstar?
The Sibstar team won a place on the Alzheimer’s Society Accelerator Programme in 2020/21. Since then, we have been working together to create and launch Sibstar. It is really important to us that S...
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Is Sibstar a credit or a debit card?
Sibstar is a debit card. You can only spend the money held on your Sibstar card. Each time the card is used the value of the transaction is deducted from funds available on the card. You cannot go...
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Is there a Sibstar mobile app?
Yes, there is a free Sibstar mobile app. You can download it from the App Store or Google Play. Our web-based app is currently underway and we are working towards this being available later this year.
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What is your Cookie Policy?
Our cookie policy can be found here.
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What is Sibstar's address?
Our address is: Sibstar Ltd Network Eagle Lab Portland Terrace Southampton SO14 7SJ
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What happens to the money on my card / in my account if I close my Sibstar account?
If you have any money in Sibstar when you close your account, we will return this (less any applicable fees) to the original account from which you loaded your Sibstar account. We can only return m...
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Where do I find my statements?
It's handy to be able to view your statements in your Sibstar app. Here's what to do: 1. Log in to your Sibstar app 2. Click the 'More' option underneath the card icon 3. Click 'View statements' S...
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How do I change my postal address?
If you need to change your postal address, we can help you with that. To change this, we will just need to see a new proof of address for you. Please email hello@sibstar.co.uk a copy of your bank s...