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Welcome to our Support

A step by step guide to getting started with Sibstar

Sian
  • Updated

Signing up to Sibstar should take 20 to 30 mins; here is a step by step guide.

Tip: It’s easiest and quickest if you do this with the person you are caring for as you will need their documents and a selfie of them.

If you are opening an account with full support [this is Option 2], be ready with the following documents:

The Supporter [that's you, you're the person helping the Cardholder] will need:

  1. Proof of ID: A passport or driving licence is ideal*
  2. Proof of address: A bank statement or utility bill dated in the last 3 months

The Cardholder [that’s the person you are caring for and whose name will be on the Sibstar debit card] will need:

  1. Proof of ID: A passport or driving licence is ideal*
  2. Proof of address: A bank statement or utility bill dated in the last 3 months
  3. Their Lasting Power of Attorney for Property and Financial Affairs (if you have one in place)

*If either of you do not have a valid passport or driving licence, no problem! We can accept alternative documents. Otherwise, just give our team a call on 01962 676 080 or drop us a message and we can help you.

To set up a Sibstar account when you have a Lasting Power of Attorney in place, please follow these steps:

  1. Download the Sibstar app onto your phone. You can do this from the App Store or Google Play.
  2. Click Create an account
  3. Select Option 2, which is our account that enables full support for the Cardholder
  4. Enter your [the Supporter's] email address, phone number and full name of the person you are supporting
  5. Click Submit
  6. Once we have received the request via the app in this way, we will contact you via email to start the LPA verification process
  7. Once we have spoken to you and verified your LPA, you can then log back into the Sibstar app. This time: click, Create an account, Select Option 2, click Next
  8. Tick the box next to the text which says: My LPA has been verified by Sibstar. [Please do not re-enter your email/phone details at this stage.] Click: Next
  9. Enter the email address of the Supporter (that’s you)
  10. Click the box to confirm you have read the T&Cs and Privacy Policy. Click: Accept
  11. An ‘Activation code’ will be sent to your email address. Click: Next
  12. Check your email inbox, you will have received a 4 digit ‘activation code’
  13. Enter this into the screen on your app. Click: Next
  14. Success! Your email address will now be confirmed
  15. Click: Create password
  16. Create your password [it will require a mix of capital and lower case letters, numbers and special characters] on the following screen. Click: Next
  17. Create a 4-digit passcode. This will be confirmed. You can add ‘Easy log in' at this stage too
  18. Enter your personal details, as the Supporter. Click: Next
  19. When you see a summary page, double check you have entered everything correctly. Click: Confirm
  20. Now enter the email address of the person you are supporting, i.e. the Cardholder
  21. Click the box to confirm you have read the T&Cs and Privacy Policy. Click: Accept
  22. Check email inbox of the Cardholder, they will have received a 4 digit ‘activation code’
  23. Enter this into the screen on your app. Click: Next
  24. Success! Their email address will now also be confirmed
  25. Enter the personal details of the Cardholder. Click: Next
  26. When you see a summary page, double check you have entered everything correctly. Click: Confirm
  27. You will be taken to the home screen. Click: Log in
  28. Log in as you, the Supporter. I.e. use the Supporter email address and the new password you set up

We now need to check you are who you say you are. So, get ready with your documents!

  1. Supporter ID checks. Select Passport, Driving Licence or Other
  2. Now follow the instructions in the app
  3. Once completed you will see a screen which says ‘We are checking your details’. This means we are checking the documents you have sent us. Click: Next. You will now be taken back to the log in screen
  4. Once we have done our checks, you will be able log back in, again using your [the Supporter's] email address and password, and this time upload the ID documents for the Cardholder
  5. So, log in as the Supporter again
  6. Cardholder identity checks. Select Passport, Driving Licence or Other
  7. Now follow the instructions in the app. When finished, you will see a screen which says: 'Thank you. We have received your documents and will be in touch'
  8. We are now busy setting up your Sibstar account. We’ll send an email to you, the Supporter, once the account set up is complete, and then post the debit card to the person you are caring for. So, keep an eye on your email inbox.

If you are finding this tricky, just give our friendly and knowledgeable team a call on 01962 676 080.